Transdev Customer Service Jobs

Job Information

Transdev Road Supervisor in Savannah, Georgia

Position Description

(For electronic versions of this document, please use the tab key to move from field to field)

Position Title:

Supv Road

FLSA Classification:


Department / Location:

Operations / Field

Job Code:


Title of this Position’s Supervisor:

Safety Manager

Job Title(s) of Employees that Directly Report to this Position:


Total Number of

Employees (direct or

through subordinates)

Supervised by this



Job Purpose:

Serves as First Line supervisors for Drivers, customer response, driver field evaluation and accident first-responders.



List in order of



Communicates job requirements and responsibilities to drivers.


Takes responsibility for day to day scheduling, counseling and evaluation reports to local management.


Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violations documents.


Designs and delivers driver training and safety courses; trains new drivers and retrains those involved in accidents.


Observes drivers on the road, and corrects safety problems on the scene while documenting violations.


Liaisons between drivers and both clients and organization in customer service issues.


Evaluates and monitors driver safety and performance, as well as compliance in legal, employment and labor policy matters.


Assists Safety Manager with DOT/FMCSA compliance regarding drug testing and recordkeeping.


Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.


Meets all driver qualifications at location.


Obtains a CDL required to operate vehicles at location, maintains that license, and drives route periodically.


Additional duties as assigned.

Minimum Education & Certifications Required:

High School Diploma (or equivalent)

Experience & Skills Required:

  • Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience preferred

  • Computer literate with working knowledge of Word, Excel and PowerPoint

  • Familiar with basic vehicle mechanical processes and maintenance

  • Ability to effectively prioritize tasks and manage time effectively

  • Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English

  • Human resources and training experience

  • Work weekend PM shift regularly (Friday-Monday)

  • Demonstrate regular and consistent attendance and punctuality

  • Possess working vehicle to travel with in service area as needed

  • Essential Job Functions:

  • Use of full ranges of hearing, speech and vision

  • Use of fingers (manual dexterity) handling paperwork

  • Stoop, crouch, squat or kneel when performing inspections of any type

  • Bend at knee, hip, waist when performing duties

  • Stand while performing inspections and platform training

  • Be subject to wet, cold or hot environmental conditions

  • Write reports in a coherent, legible way

Physical Requirements & Working Conditions (include amount of travel):

Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Typical office environment, transit facilities, maintenance facilities and transit vehicles

Physically fit to board transit vehicles and inspect both vehicles and facilities as needed

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 354