Transdev Customer Service Jobs
Hiring Immediately - Yard Supervisor
Transdev Services, Inc. is seeking a Yard Supervisor (Washington yard in Roxbury, MA - position hours 12:00 p.m. - 8:30 p.m.) for its Boston Public Schools transportation contract. The Yard Supervisor will perform a variety of functions to ensure that quality transportation service is efficiently delivered to customers. Position performs both field and office assignments at the discretion of management.
Come join the largest private-sector operator of public transportation in North America, one that cares about its employees, passengers and their communities.
Why Work With Us?
$23.79 hourly pay rate
Full time employment with work year-round – not just during the school year!
Medical, Dental and Vision!
Short term disability and life insurance!
Holiday pay!
Paid time off!
401(K) with a Company match!
Employee assistance program!
Ability to advance your career!
Responsibilities:
Ensures that "World Class Service" is provided to customers and provides "hands on" assistance and information to customers.
Ensures schedule compliance and assists in timely yard departures so that on-time performance improves. Makes spontaneous decisions regarding changing of bus assignments in a yard.
Monitors and reviews pre-trip inspections to guarantee vehicle safety and compliance.
Dispatches replacement buses/drivers for vehicles involved in accidents or incidents and buses and drivers for special services.
Assigns manifests and documents assignments manually and in the specified computer system.
Supervises and instructs drivers with regard to safety, service, and scheduling.
Assures that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.
Makes optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
Monitors and enforces system for compliance with State and Federal regulations, Company policy, contractual obligations of the client and the Collective Bargaining Agreements.
Ensures a safe environment for the operation of service.
Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports as well as providing direction for the future.
Generate accurate operational records for the purpose of reporting and analysis. Develops reports on a weekly, monthly, and as-needed basis.
Ensures employees' fitness for duty.
Responsible for reducing the use of overtime.
Oversees the safety of the yard and Transdev Services property.
Coordinates and cooperations with Maintenance personnel to ensure efficient bus allocation to meet service requirements.
Performs day-to-day dispatch services from the yard and various field locations. Monitors a two-way radio and responds to problems and emergencies.
Works well with fellow supervisors, Dispatchers, Boston Public Schools Department of Transportation, and all personnel of Transdev.
Directly supervises Drivers. Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Performs other duties as assigned.
Education, Licensing and Certifications Required:
A high school diploma or equivalent (G.E.D.).
Must have a valid driver's license.
Experience Required:
Must be at least 21 years old.
Two (2) years of transit related or supervisory experience.
Skills and Knowledge Required:
Ability to read and comprehend instructions, short correspondence, and memos.
Excellent communication skills both verbal and written. Ability to write simple correspondence as well as reports. Ability to effectively present information one-on-one and in small group situations to customers, the client, and other employees of the organization.
Detail oriented, well organized, and possess effective time management skills.
Basic computer skills required. Experience with Word, Excel, internet, email, and/or database software preferred.
Must be able to read a map and possess knowledge of the service area.
Must be able to work as a member of the team.
Ability to work all shifts including early mornings, evenings, weekends, and holidays.
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups. Must be able to demonstrate poise, tact, diplomacy and possess good judgement and discretion.
Proven customer service and interpersonal skills with attention to detail.
Ability to adapt and remain flexible in a fast-paced environment.
Ability to adapt to changing situations and listen to feedback.
Ability to use multi-line phone system and handle multiple tasks concurrently.
Travel requirement outside of immediate area (as a percent) <10%.
Pre-Employment Requirements:
Physical Requirements:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential function of this job. Reasonable accommodations can possibly be made to enable individuals with disabilities to perform the essential functions.
Considerable use of the arms, repetitive hand-wrist motion, much walking, stooping, reaching, climbing, lifting, balancing, and handling of materials.
Must be able to work shifts or flexible work schedules as needed.
70% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
30% of work is accomplished outdoors in various weather conditions, on or near vehicles, on and off Company property.
Indoor work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
May be required to lift up to 50 pounds.
Exposure to heavy traffic areas while performing the duties of the job.
Exposure to considerable amounts of dust, vehicle fumes, and noise.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.
The job requirements and duties outlined in this document may be subject to change in order to meet the needs of each property location.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 2049
Pay Group: ALA
Cost Center: 606
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.