Transdev Customer Service Jobs
Become a Road Supervisor with Transdev!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is proud to offer:
$20.00/ hr
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
Paid time off/vacation.
Job Purpose:
We are looking for qualified and experienced Road Supervisors to help build a strong team who can respond efficiently to emergencies, incidents, and customer feedback. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers, and the communities they serve!
Responsibilities:
Demonstrates and promotes a "safety first" behavior at all times.
Performs observational spot checks on operator’s safety, driving, and customer service skills.
Monitors operator and passenger behavior while in service.
Ensures operators are fit-for-duty at all times.
Performs on-the-spot coaching, training, and evaluations when necessary to assist operators in overcoming operational challenges and to maintain compliance with all company policies and client specifications.
Conducts on the road observations of service to ensure proper implementation of all policies and procedures. - Assesses and reports safety conditions of all aspects of service such as but not limited to road conditions, wires, tree damage, etc., that may affect service and/or routes.
Communicates face-to-face with the riding public as customer service and to answer any questions on the ground.
Processes passenger complaints and initiates corrective actions designed to improve customer relations and services.
Initiates investigations into causes of accidents, interviews operators to determine responsibility, takes actions on findings, and submits reports to management.
Works with dispatch to assist them with efficient operations, timeliness, vehicle swaps, and aids in communication between the shop if needed.
Active involvement with campaign trainings and safety programs.
Provides daily, weekly, and monthly reports.
Oversees a smooth commuting experience for Operators and the public and shares the “best practices” with the entire team.
Qualifications:
High school diploma or equivalent. Years of qualified job history can be substituted.
At least 21 years or older and a good to excellent driving record for the past 5 years.
Ability to pass a criminal background check, DOT physical, and drug screen.
CDL license is preferred; however, a chauffeur’s license is required and the ability to obtain a CDL permit with passenger endorsement within 14 days of the offer date and the license within 60 days of the permit.
Must be self-motivated and able to perform without constant or immediate supervision.
Must have a strong commitment to safety.
Knowledge of operator and shop safety standards.
Must be well organized - understanding the importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
Must be able to communicate both verbally and in writing.
Must have legible handwriting.
Must be able to work flexible hours or shifts.
Ability to work on a diverse team.
Supervisory experience preferred.
If you have any questions, please contact Human Resources at Stacy.King@Transdev.com or 919-800-4729.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Other
Job Type: Full Time
Req ID: 1790
Pay Group: VWQ
Cost Center: 722
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.