Transdev Customer Service Jobs

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Job Information

Transdev Customer Service - Reservation Call Taker in Portland, Oregon

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

$19/hr.

Responsibilities

  • Route together all reservations based on scheduled times and pickup locations.

  • Ensure routes are put together in a clean tight fashion so that operators can make pickups within the allowed time to meet service standards.

  • Use tools to find addresses, quote fares, and find zip codes. Can read a map, check flights, and make necessary changes as needed.

  • Keep the Lead Dispatch and Operations Supervisor informed of all unusual situations as they occur.

  • Maintain communication with supervisors, Operators/Drivers, and passengers as needed.

  • Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner.

  • Confirms all no-shows.

  • Handles all run deviation requests

  • Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.

  • Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information

  • Maintain good attendance.

  • Adhere to all policies and procedures

  • Other duties as assigned.

Qualifications

Experience:

  • Customer service, or related experience. Will receive on-job-training in dispatch services.

Skills and Knowledge Required:

  • Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Preferred Skills:

  • Maintain professional internal and external relationships that meet company core values.

  • Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department.

  • Proactively establish and maintain effective working team relationships with all support departments.

  • Maintain a positive attitude promoting SuperShuttle and its services.

  • Must be able to multi-task in a fast-paced environment.

  • Demonstrate ability to interact and cooperate with all company employees.

  • Ability to handle multiple and changing priorities.

  • Ability to work effectively, independently, and in a team environment.

  • Excellent communication skills verbal and written with the ability to prepare and submit reports.

  • Excellent basic business skills: Excel, Word, and Outlook.

Pre-Employment Requirements:

  • Mandatorydrug testingandbackground check

Physical Requirements:

  • Occasionally standing, walking, squat/kneel, bend, reaching above shoulder

  • Constantly sitting

  • Frequent reaching outward

  • Lifting of 10lbs or less (occasionally)

For more information, please visit our website at https://transdevna.com/trimet/

Job Locations USA-OR-Portland

Posted Date 2 weeks ago (5/17/2023 5:53 PM)

Requisition ID 2023-26724

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 423

Company/Division Transdev Services

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