Transdev Customer Service Jobs

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Job Information

Transdev Operations Supervisor / Road Supervisor in Phoenix, Arizona

NOW HIRING OPERATIONS SUPERVISOR / ROAD SUPERVISOR

for TRANSDEV PHOENIX TRANSIT

Location: 2225 W. Lower Buckeye Road

OVERVIEW:

Performs a variety of functions to ensure that quality transportation service is efficiently

delivered to customers.Position performs both field and office assignments at the discretion of the General/Operations Manager.The Dispatch/Road Supervisor is responsiblefor ensuring safe and effective delivery of transit services to our customers through supervision of Bus Operators.Work assignments include road, radio, and dispatch supervision.

DUTIES:

  • Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev that utilize company services.

  • Performs dispatching activities, operations communication, and assignment of drivers to obtain optimum use of facilities, equipment, and human resources.

  • Dispatches replacement buses for vehicles involved in accidents and buses and operators for special services.

  • Supervise and instruct bus operators with regard to safety, service, and scheduling.

  • Ensure schedule compliance

  • Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.

  • Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.

  • Monitor and enforce system for compliance with State and Federal regulations, Company policy, and the Collective Bargaining Agreement.

  • Directly responsible to supervise and assist in special promotions, projects, and events if service is impacted at all.

  • Ensure a safe environment for the operation of service.

  • Responsible that discipline is issued in a timely manner and in accordance with established policies and procedures.

  • Partner with Human Resources, Training and Safety on employment and development decisions.

  • Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports.

  • Generate accurate operational records for the purpose of reporting and analysis.

  • Responsible for filling open runs daily, including calling in operators from home, having supervisors drive, and projecting manpower needs.

  • Responsible to meet the minimum hours of revenue and efficient use of overtime.

  • Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.

  • Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.

  • Responsible for the coordination of operational supervisor staff that are assigned to the Control Center, Field Operations or both.

  • Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports.

  • Perform day-to-day dispatch services from the Control Center and various field locations

  • Directly supervises bus operators and ambassadors.Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Accountable for all “Essential duties and responsibilities” listed above

  • Other duties as assigned to ensure the efficient operation of the department

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school Diploma or General Education Degree (GED) and two years related experience and/or training. College coursework preferred.

  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence.Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual communication skills are a plus

  • Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.Basic computer skills are required.

  • Must have Class B or higher Commercial Driver’s License with Passenger endorsement.Must be able to obtain and maintain DOT Physical examination.

  • One year relevant experience preferred or any equivalent combination of education and job experience that demonstrates the ability to successfully do the job.

  • Must be a minimum of 21 years of age.

  • Must be able to read a map and possess knowledge of the service area.

  • Must be able to work flexible hours.

  • Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

  • Must complete and sign the Transdev employment application in its entirety.

  • An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment.

  • Must provide a complete and verifiable employment history.Employment history must be verified with all employers listed on the application and must include the past 10 years of employment, when applicable.

  • Must be able to operate the company vehicle without the use of DOT prohibited adaptations.

  • You must sign a background release form.

Pre-Employment Physical

  • Must undergo a pre-employment drug test and physical by a company appointed physician/facility and receive clearance.

.PHYSCIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear.The employee is frequently required to sit.The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell.The employee is frequently required to lift up to 50 pounds.The employee is occasionally required to lift up to 50 pounds.The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORKENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.The employee is occasionally exposed to fumes or airborne particles.The noise level in the environment is moderate.

About us:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time;be able to pass a drug screen and background check.

If you have any questions, please contact our Recruiter at 602-229-4721.

For more information, please visit our website atwww.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:http://www1.eeoc.gov/employers/poster.cfm

Transdev is a Drug free workplace.

Job Category: Operations Support

Job Type: Full Time

Req ID: 1469

Pay Group: QQN

Cost Center: 609

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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