Transdev Customer Service Jobs

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Job Information

Transdev Dispatch Manager in Peoria, Illinois


The Dispatch Manager is responsible for managing, monitoring recorded communications and controlling all radio dispatch functions, establishing proper radio control procedures and terminology for dispatchers and drivers and must be capable of properly assigning work shifts to ensure adequate coverage during all revenue service hours to ensure proper operations and safe movement of vehicles. The Dispatch Manager reports to the Assistant General Manager


  • Responsible for coordinating management of on-street operations with all key personnel

  • Establishes professional and respectful communications protocols between dispatchers and drivers

  • Promoting professionalism and cooperative working relationships between drivers, dispatchers and all control center personnel and other operations personnel

  • Establishes industry accepted emergency radio call handling procedures

  • Monitors all radio traffic and MDC communications and messages for adherence to proper operating guideline and policies

  • Must be capable of generating meaningful dispatch reports based on tracking logs, recorded communications and ensures that all dispatchers record via Ecolane.

  • Works with administrative personnel on resolution of rider complaints and coordinates activities with the client.


Skills and Knowledge Required:

  • Two-way radio operations experience

  • Knowledge of 10-codes and professional radio communications techniques

  • Ability and experience managing and supervising a radio dispatch operation

  • Experience developing radio control training modules

  • Experience with monitoring radio communications, live or recorded, and noting areas of needed improvement and coaching staff on techniques

Education Required:

  • At least graduated from high school with some college preferred.

Experience Required:

  • Experience developing and writing radio dispatching and/or call handling procedures required.

  • Experience in any kind of radio dispatching supervisory capacity also required.

  • Experience in lead, supervisory or coaching position in a transportation environment also preferred.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations US-IL-Peoria

Posted Date 2 weeks ago (1/13/2021 3:54 PM)

Requisition ID 2021-13827

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 236

Company/Division Transdev Services