First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ

Our Window Dispatchers are responsible for:

• Assures all routes are filled as assigned and bus operators are provided with timely

instructions for operational information throughout the day.

• Manages road service assigned carriers by tracking trip performance measures, route begin

on time, performance, incidents, etc.

• Provides customer support by responding to questions and concerns regarding customer

trips, lost, service delays and cancellations

• Resolves problems by working with carrier dispatchers

• Fills route openings. standbys and extra boards operators’ schedules.

• Utilize computer software to retrieve scheduled information and reference material

to quickly and accurately determine the best method to assist clients and operators.

• Provide excellent customer service to Operators and passengers, and completes a variety of

daily reports and clerical duties

• Manage emergency situations for vehicle operators, act as liaison between the carrier and

emergency services

• Answers and direct business calls to appropriate personnel, communicate professionally with

accuracy to all staff (drivers, road supervisors etc.)

• Ensures all cash, vouchers and lost and found are properly and accurately counted and secured

• Fill out and send accurate end of shift reports

• Make sure manifests, stand by sheets and call out sheets are accurately filled out and match

the rollout in the shared drive daily

To qualify as a Window Dispatcher, you’ll need:

• High school diploma or GED equivalent

• Customer service and/or Call Center experience required.

• Knowledge of basic and multi-task computer operation in a Windows environment.

• Ability to communicate clearly

• Ability to utilize a standard business telephone system for communication.

• Ability to interact with interdepartmental personnel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Other

Job Type: Full Time

Req ID: 2023-26260