Transdev Customer Service Jobs

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Transdev Service Delivery Manager in North Las Vegas, Nevada

Now Hiring Service Delivery Manager! Apply Today!

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

Our Service Delivery Manager is responsible for the following:

  • The Service Delivery Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.

  • Monitors and evaluates daily Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.

  • Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.

  • Responsible for implementation and support of business-critical operations technologies (VDS, Zonar,AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.

  • Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.

  • Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.

  • Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions.

  • Develops procedure manuals for Window, Yard Road Supervisors, and Drivers. Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.

  • Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.

  • Tracks and maintains employee attendance, Zonar and VDS systems.

  • Recommends and disciplines operations personnel.

  • Informs Division Manager of potential risks in the operation.

  • Ensures staff are well trained and being successful.

  • Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.

  • Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.

  • Performs all other duties as assigned and may assist with other areas based on location needs.

To qualify as a Service Delivery Manager, you’ll need the following:

  • A high school diploma or equivalent

  • Must be skilled in customer service delivery, problem-solving, and decision-making.

  • Excellent communication and negotiation skills, ability to influence without authority.

  • Must have a working knowledge of ADA law and ADA service requirements.

  • To be dependable and proficient in time management, meeting deadlines, and multi-tasking.

  • To be able to work a flexible schedule which may include weekends

  • To have a working knowledge of the Trapeze scheduling software

  • A minimum of three years of Supervisory experience

  • Exceptional customer service skills and professional Customer-focused telephone manners

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Other

Job Type: Full Time

Req ID: 2023-27704