Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The Part-time CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
Answers incoming calls to the customer service team.
Receives customer inquiries and complaints.
Answers questions and provides information about services.
Clearly and accurately documents issues.
Resolves customer inquiries relating to transportation; communicates resolution to customers.
Other duties as assigned.
This is not a Remote position.
The part time hours for this role are 2:30pm - 8pm or 4pm - 8pm; Monday - Friday (one week day off because Saturday schedule is required). Saturday shift rotates 7am to 20pm; 10am - 6:30pm or 2pm to pm. One Saturday off a month.
Education, Licensing, and Certifications :
Skills and Knowledge Required:
Pleasant telephone voice/manner
Strong written and oral communication skills
Strong listening skills
Ability to remain courteous with difficult or angry customers
Basic computer knowledge/PC experience
Some locations require bi-lingual skills.
Travel requirement <5% of time for occasional meetings or training.
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Locations US-GA-Norcross
Posted Date 5 days ago (4/8/2021 12:57 PM)
Requisition ID 2021-14328
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference 450
Company/Division Transdev Services