Transdev Customer Service Jobs

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Job Information

Transdev Operations Station Supervisor in Lorton, Virginia

The Station Supervisor will be responsible for supervising day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations. They will also provide support, advice and guidance to operators in responding to a variety of issues, assess situations and determine the appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future. Finally, to ensure a positive work environment for operators they will provide coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.

DUTIES:

  • Demonstrates and promotes a “safety first” lifestyle at the location.

  • Responsible for hiring, coaching, counseling, and issuing discipline to operator staff members through documentation and terminate employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specifications and just cause.

  • Assists operators in overcoming operational challenges.

  • Ensures operators are always fit-for-duty and ensures scheduling compliance.

  • Conduct on-road observations of service to ensure proper implementation of all operating rules and procedures.

  • Ensures operator pre- and post-trip operating procedures.

  • Uses the CleverCAD Tablet computer to provide maximum, yet efficient communications to Window Dispatchers.

  • Ensure on-time-performance specifications.

  • Prepares and submits required reports in a timely manner.

  • Responds to any service-related assignments.

  • May be asked to operate the vehicle when necessary.

  • Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.

  • Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.

  • Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.

  • Escalates issues to management team members when necessary.

REQUIREMENTS:

High school diploma or equivalent. Degree preferred.

  • Must have a minimum of 2 years’ experience in the transportation industry with emphasis on safety.

  • 2-3 years supervisory experience. Familiarity with Title VII laws.

  • Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.

  • Ability to interpret and initiate policies and procedures.

  • Ability to secure a Class "B" CDL with a "P" endorsement.

  • Considerable knowledge of and ability to use personnel computers and related software.

  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.

  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.

  • Excellent communication skills both written and oral.

  • Proficiency with Microsoft Word, excel and other Office packages.

  • Trapeze experience a plus.

  • Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.

  • Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.

  • Union experience helpful.

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

  • 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.

  • 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.

  • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.

  • Exposure to heavy traffic areas while performing the duties of the job.

  • Exposure to considerable amounts of dust, vehicle fumes and noise.

  • Must be able to travel for company training, meeting or support missions.

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 1293

Pay Group: 92C

Cost Center: 123

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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