Transdev Customer Service Jobs

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Job Information

Transdev Front Line Dispatcher in Lancaster, California

Overview

Dispatchers needed in Lancaster, CA

Transdev is actively seeking a transportation dispatcher for their fixed route service in Lancaster, CA. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.

Join Transdev at Lancaster, CA and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Why Work with Us?

  • Competitive Wages beginning at $15.30/ hour

  • Comprehensive benefits

  • Career advancement opportunities owing to Transdevs presence in over 200+ communities across North America

Responsibilities

  • Schedules and dispatches drivers

  • Answers calls from clients and schedule services

  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows

  • Prepares reports on all activities occurring during their shifts.

  • Directs drivers through radio contact

  • Drives when needed

Qualifications

Education, Licensing, and Certifications :

  • High school diploma or equivalent, such as GED, required

  • A valid Class B or higher Commercial Driver’s License with passenger and airbrake endorsements required

Experience :

  • One to two years of dispatch and/or customer service experience preferred

Skills and Knowledge Required:

  • Ability to organize logical and efficient schedules and routes and adapt to changes

  • Ability to read, comprehend and understand a map

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • Ability to assist handicapped passengers when needed

  • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

  • Strong written and oral communication skills

  • Clear speech and pleasant phone demeanor

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

  • Must be able to maintain a DOT medical card

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations USA-CA-Lancaster

Posted Date 1 week ago (11/22/2021 2:14 PM)

Requisition ID 2021-20428

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 745

Company/Division Transdev Services

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