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Have you considered being a Dispatch Supervisor? Now is your chance!

Transdev is looking for Dispatch Supervisors in Hamden, Connecticut to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors work to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints.

That is why our employees call this the “love-what-you-do” line of work!

Our Dispatch Supervisors enjoy:

• $25.00/ HR

• Tremendous career with opportunities for advancement

• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan

• Fun and friendly work environment

• A great work environment

Our Dispatch Supervisors are responsible for:

• Cover routes when there are call outs

• Ensure the dispatching boards are correct and keep them updated

• Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups

• View and edit trips, using correct vehicles and drivers

• Be able to geographically locate drivers at all times

• Reassign trips as necessary to accommodate maintenance and trip demands

• Document schedule changes and route coverage

• Ensure timely performance of all trips by monitoring driver routes periodically

• Ensure proper radio and 10-code use

• Document all driver call outs, including early and late starts, and early and late finish

• Monitor drivers for the proper uniforms

• Communicate cancellations and trip changes to drivers and Management

• Assist drivers in finding locations

• Keep an accurate record of incidents and accidents and make sure to document in dispatch log and follow up with immediate supervisor

• Assist drivers and notify proper authorities in the event of accident

• Strive to perform the highest standard of customer service daily

• Anticipate potential trouble and respond accordingly and promptly

• Inform maintenance department of any road service calls

• Assist in reports when needed.

• Drive when needed to cover a route or bringing buses to dealers, etc.

• Assist in handling attendance sheets.

To qualify as a Dispatch Supervisor, you’ll need:

• A high school diploma or GED (Some college preferred)

• CDL Required

• Prior transportation scheduling, dispatch, or routing experience preferred

• A minimum of two years supervisory experience

• The ability to communicate effectively both orally and in written form with all levels of personnel

• The ability to exercise good judgment and make decisions

• The ability to handle escalated calls in a professional manner

• To demonstrate great attention to detail

• Excellent customer service and problem-solving skills

• High-energy and be self-motivated

• Knowledge of local geography

• Subject to a drug screen

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at http://www.transdevna.jobs/" href="http://www.transdevna.jobs/" target="_blank">www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment

Job Category: Operations Support

Job Type: Full Time

Req ID: 47075