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Have you considered being a Dispatch Supervisor? Now is your chance!
Transdev is looking for Dispatch Supervisors in Hamden, Connecticut to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors work to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints.
That is why our employees call this the “love-what-you-do” line of work!
Our Dispatch Supervisors enjoy:
Tremendous career with opportunities for advancement
A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
Fun and friendly work environment
A great work environment
Our Dispatch Supervisors are responsible for:
Cover routes when there are call outs
Ensure the dispatching boards are correct and keep them updated
Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups
View and edit trips, using correct vehicles and drivers
Be able to geographically locate drivers at all times
Reassign trips as necessary to accommodate maintenance and trip demands
Document schedule changes and route coverage
Ensure timely performance of all trips by monitoring driver routes periodically
Ensure proper radio and 10-code use
Document all driver call outs, including early and late starts, and early and late finish
Monitor drivers for the proper uniforms
Communicate cancellations and trip changes to drivers and Management
Assist drivers in finding locations
Keep an accurate record of incidents and accidents and make sure to document in dispatch log and follow up with immediate supervisor
Assist drivers and notify proper authorities in the event of accident
Strive to perform the highest standard of customer service daily
Anticipate potential trouble and respond accordingly and promptly
Inform maintenance department of any road service calls
Assist in reports when needed.
Drive when needed to cover a route or bringing buses to dealers, etc.
Assist in handling attendance sheets.
To qualify as a Dispatch Supervisor, you’ll need:
A high school diploma or GED (Some college preferred)
Prior transportation scheduling, dispatch, or routing experience preferred
A minimum of two years supervisory experience
The ability to communicate effectively both orally and in written form with all levels of personnel
The ability to exercise good judgment and make decisions
The ability to handle escalated calls in a professional manner
To demonstrate great attention to detail
Excellent customer service and problem-solving skills
High-energy and be self-motivated
Knowledge of local geography
Subject to a drug screen
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at http://www.transdevna.jobs/" href="http://www.transdevna.jobs/" target="_blank">www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment
Job Category: Operations Support
Job Type: Full Time
Req ID: 47075