Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the public daily.
Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the general public daily. Work requires reservationists to exercise judgement to ensure compliance with established policies, procedures, and guidelines. Reservationists are required to maintain sensitivity and patience to a diverse group of individuals including the elderly and persons of disability in a demanding call center environment. Work involves a large amount of verbal communication, by telephone; attention to detail to prevent errors; good problem solving skills, and the use of various computer software applications and phone system.
Position is under the direct supervision of the Call Center Supervisor. All telephone calls are recorded and monitored for quality assurance & training purposes and will be used in employee evaluation sessions.
Essential Job Functions:
Receive inbound client calls
Book reservations for paratransit service
Provide prompt and courteous customer service to inquiries from the general public
Work closely with the dispatchers to ensure on-time performance and efficiency of service
Verify and update passenger information, locations, addresses, and special comments using system software
Advise potential applicants of the eligibility requirements and assist them as instructed;
Prepare applications to be sent out to perspective applicants;
Maintain sensitivity and patience to a diverse group of individuals
Email/fax client’s certification information for visitor requests to other transit agencies within the nation;
Intake customer complaints and document to appropriate department personnel for resolution
Must be reliable and maintain regular attendance to assure efficient and effective performance of job duties
Maintains various logs and produces reports as assigned
Perform other job related duties assigned by management
Ability to acquire a working knowledge of Nassau Inter-County Express service area.
Ability to communicate clearly and concisely both verbally and in written form.
Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
Ability to operator standard office machines including, but not limited to, fax, copy machine, printers, scanner, computer, telephone and label makers.
High School diploma or GED required.
Typing speed of at least 35 wpm required; Excellent speed and accuracy preferred.
You must be able to pass a drug test and a criminal background check.
Must be able to work a flexible schedule, work hours may include a nonstandard workweek, overtime, with various shifts and weekend work.
PHYSICAL DEMANDS : The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
100 % of work is accomplished indoors and in air conditioned or well ventilated facilities.
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Must submit to drug testing and a background check.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Locations USA-NY-Garden City
Posted Date 1 month ago (7/13/2022 8:34 AM)
Requisition ID 2022-22510
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference 516
Company/Division Transdev Services