Transdev Customer Service Jobs

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Job Information

Transdev Field Supervisor in Fairfax, Virginia

Transdev Services. Inc., is hiring immediately for a Field Supervisor at its Fairfax, VA facility $500 Signing Bonus

The Field Supervisor’s primary responsibility is to maintain, govern, and provide effective,efficiently running routes for the customer, and to supply accurate data for route and charter operators. This position reports directly to the Operations Manager in fulfilling day-to-day responsibilities.

Why Work with Us?

  • Competitive Wages beginning at $18.50/hour with progressive increases

  • Signing bonus $500

  • Comprehensive benefits

  • Career advancement opportunities owing to Transdev presence in over 200+ communities across North America


  • Demonstrates and promotes a “safety first” lifestyle at the location.

  • Assists operators in overcoming operational challenges.

  • Ensures operators are fit-for-duty at all times and ensures scheduling compliance.

  • Conduct field observations of service to ensure proper implementation of all operating rules and procedures.

  • Ensures operator pre- and post-trip operating procedures.

  • Uses the CleverCAD Tablet computer to provide maximum, yet efficient communications to Window Dispatchers, etc.

  • Responds to any service-related assignment given by the operations personnel.

  • Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.

  • Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.

  • Reports field conditions, pot holes, wires or tree damage, etc., that may affect bus service.

  • Oversees a smooth commuting experience for Operator and the public and share “best

practices” with entire team.

  • Makes recommendations to terminate employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specification.

  • Escalates issues to Operations Manager and other management team members when necessary.

  • Other duties as assigned.


  • High school diploma or equivalent.

  • Ability to learn the transportation industry with emphasis on safety.

  • 2-3 years supervisory experience preferred.

  • Ability to learn state and local regulations/guidelines, inclusive of DOT and FMCSR.

  • Ability to interpret and initiate policies and procedures.

  • Considerable knowledge of and ability to use personnel computers and related software.

  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.

  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.

  • Excellent communication skills both written and oral.

  • Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.

  • Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.

  • Union experience helpful.


The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

  • 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.

  • 90% of work is accomplished outside in varying temperature, weather, and humidity

  • conditions; most work is performed alone and in remote locations.

  • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.

  • Exposure to heavy traffic areas while performing the duties of the job.

  • Exposure to considerable amounts of dust, vehicle fumes and noise.

  • Must be able to travel for company training, meeting or support missions.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

For more information please visit our website at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 2023-27529