Dispatchers needed in Fairfax, VA
Transdev is actively seeking a transportation dispatcher for their fixed route service in Fairfax, VA. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.
Join Transdev in Fairfax, VA and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.
Why Work with Us?
Competitive Wages beginning at $18.50/hour
Career advancement opportunities owing to Transdevs presence in over 200+ communities across North America
Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take. They maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.
Assigns transportation services and maintains check out logs.
Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintains attendance log for operators and other appropriate staff.
Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
Maintains scheduling and performance data in the event of real-time operations.
Documents accurately and appropriately daily events related to service.
Communicates effectively with operations staff regarding scheduling or passenger issues.
Maintains professional demeanor and appearance.
Handle multiple tasks accurately and effectively in a fast-paced environment.
Other duties as assigned to ensure the efficient operation of the department.
High school diploma or equivalent.
1-2 years previous dispatch and/or customer service experience.
Must be able to work flexible hours or shifts.
Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
Excellent communication skills both verbal and written a must.
Detail oriented, well organized, and possess effective time management skills.
Proven customer service and interpersonal skills a must.
General knowledge of Windows-based computer operating system and Microsoft office package.
Must be able to work as a member of the team.
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
Ability to adapt and remain flexible in a fast-paced environment.
Able to use multi-line phone system and handle multiple tasks concurrently.
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, stooping, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.
100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
Must be able to sit for long periods of time.
Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Must be able to lift or handle up to 25 pounds.
Exposure to heavy traffic areas while performing the duties of the job.
Exposure to considerable amounts of dust, vehicle fumes or airborne particles, toxic or caustic chemicals and vibrations and noise.
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Job Locations US-VA-Fairfax
Posted Date 1 week ago (4/6/2021 9:45 AM)
Requisition ID 2021-14313
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference 146
Company/Division Transdev Services