Transdev Customer Service Jobs

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Job Information

Transdev Road Supervisor in Columbus, Ohio

Description Type: All Sites. Description Title: . Description Value:

Are you interested in becoming a Road Supervisor? Now is your chance!

Our road supervisors are an integral part of daily operations. Road Supervisors assure all routes are completed in compliance with safety procedures. This position also monitors and coaches bus drivers. We hire individuals who make safety and customer service their top priorities.

Job Purpose

Serves as supervisors for Drivers, customer response, driver field evaluation and accident first-responders. This position is for evenings and weekends following training.

Our Road Supervisors will enjoy:

  • $21.00-23.00/HR

  • Tremendous career advancement opportunities due to a strong presence across North America

  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan

Our Road Supervisors are responsible for:

  • Communicates job requirements and responsibilities to drivers.

  • Takes responsibility for day to day scheduling, counseling and evaluation reports to local

management.

  • Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA

reports and safety violations documents.

  • Designs and delivers driver training and safety courses; trains new drivers and retrains those involved

in accidents.

  • Observes drivers on the road, and corrects safety problems on the scene while documenting

violations.

  • Liaisons between drivers and both clients and organization in customer service issues.

  • Evaluates and monitors driver safety and performance, as well as compliance in legal, employment

and labor policy matters.

  • Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping.

  • Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.

  • Meets all driver qualifications at location.

  • Obtains a CDL required to operate vehicles at location, maintains that license, and drives route

periodically.

  • Additional duties as assigned.

To qualify as a Road Supervisor, you’ll need:

  • A High School Diploma or GED

  • Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience

preferred

  • Computer literate with working knowledge of Word, Excel and PowerPoint

  • Familiar with basic vehicle mechanical processes and maintenance

  • Ability to effectively prioritize tasks and manage time effectively

  • Excellent verbal, written and relational communication skills, with ability to appropriately interact

with employees of all levels including drivers, customers, senior management, client representatives,

union officials and general public; fluent in English

  • Human resources and training experience

  • Work extended hours regularly, including Saturday

  • Demonstrate regular and consistent attendance and punctuality

  • Possess working vehicle to travel with in service area as needed

  • Essential Job Functions:

  • Use of full ranges of hearing, speech and vision

  • Use of fingers (manual dexterity) handling paperwork

  • Stoop, crouch, squat or kneel when performing inspections of any type

  • Bend at knee, hip, waist when performing duties

  • Stand while performing inspections and platform training

  • Be subject to wet, cold or hot environmental conditions

  • Write reports in a coherent, legible way

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment

Job Category: Operations Support

Job Type: Full Time

Req ID: 48314

Pay Group: UD5

Cost Center: 53680

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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