Transdev Customer Service Jobs

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Job Information

Transdev Administrative Assistant in Columbus, Ohio

As our administrative assistant, you will be the glue that ties our workplace together. The ideal candidate will be motivated, detail-oriented, and able to move from task to task as needed. You will be trained to support each of our department leads and be capable of becoming a backup to several different positions. If this is you, apply to join our amazing team!

What we offer:

Medical/Dental/Vision health benefits - Blue Cross Blue Shield/MetLife

401(K) retirement plan - Fidelity

EAP Program

Perkspot Discounts

Paid time off

Paid holidays

On-site free gym

Job Summary:

Our administrative assistant will perform all administrative functions within each of the departments or locations as needed. Interfaces with customers, vendors, and internal departments. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, Transdev is looking for you!


  • Answer inbound calls and conduct outbound calls in a polite, timely manner.

  • Coordinates documents, correspondence, and web pages, including letters, reports, emails, presentations, memos, faxes, etc.

  • Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.

  • Acquires, reviews, inputs, and formats accurate data into spreadsheets, databases, and other electronic tools.

  • Interfaces and communicates with internal and external customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries with input from direct supervisor.

  • Participates in the development and maintenance of improvement processes; actively participates in self and team audits and resulting process improvements.

  • Develops a strong network within the department; draws on the network to answer questions, solve problems, and successfully execute responsibilities.

  • Maintains confidentiality of all information; complies with HIPAA regulations.

  • Professionally represents Transdev to our service partners and the community.

  • Other duties as required.

Education, Licensing, and Certifications Preferred:

  • High school diploma or equivalent, such as a GED, is required.

Experience, Skills, and Knowledge Required:

  • 1 or more years of Customer Service experience preferred.

  • At least 2 years of administrative experience

  • Must be able to work shifts, or flexible work schedules as needed.

  • Ability to read, comprehend, and understand English

  • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes, and maps.

  • Ability to communicate via telephone with clear speech and a pleasant phone manner.

  • Must possess excellent written and verbal communication skills.

  • Ability to work as a member of a team.

  • Must be computer literate and proficient in the use of Microsoft Office.

  • Ability to type 45-55 words per minute.

  • Must be able to interact and communicate with diverse clients.

  • Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations.

  • Basic math skills

  • Ability to organize and perform work efficiently with strong attention to details

  • Must undergo a pre-employment drug test once offered a position.

  • Must be willing to undergo a criminal and employment background check once offered a position.

  • Travel requirement (as a percent): <5% for occasional meetings

Physical Requirements:

  • 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

  • May periodically need to travel locally.

·The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Job Category: Administrative / Clerical / Payroll / HR / Accounting

Job Type: Full Time

Req ID: 1935

Pay Group: 935

Cost Center: 613

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.