Transdev Customer Service Jobs

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Job Information

Transdev Window Dispatcher in Chula Vista, California

Overview

Transdev is actively seeking a transportation Window Dispatcher for their Chula Vista Location. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.

Join Transdev at Chula Vista and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Why Work with Us?

  • Competitive Wages

  • Comprehensive benefits

  • Career advancement opportunities owing to Transdevs presence in over 200+ communities across North America

Responsibilities

The Window Dispatcher Uses VDS, RTMS, MS Office and other software tools proactively manage the day-to-day assignments of bus drivers. Window Dispatcher provides verbal direction to Bus Operators. Proactively intervenes, using all available resources, to ensure that all scheduled bus driver work assignments are covered and quality service is provided. Collaborates with the local Transdev operating division team to assign buses to drivers, ensure that routine information such as driver paddles, routings, detours, bus stop closure information, and other resources are given to operators.

Receives lost & found items. Works closely with the Scheduler or schedules upcoming workday shifts for bus drivers. Plans and covers extra services such as Trolley Bridges and other special events.

Documents bus driver absences and enters into one or more computer databases. Receives and reviews written reports from bus drivers. Enters information on service incidents into a computer data base.

Qualifications

  • Must be at least 21 years old with a high school diploma, GED or equivalent

  • Minimum 1 year of dispatch operations experience within the transportation industry- Preferred

  • Excellent communication skills with ability to adapt to changing situations, and listen to feedback

  • A customer service oriented mentality with attention to detail

  • Relevant experience in the transit industry, with dispatch office, two-way radio and or Road Supervisor experience is preferred.

  • Relevant computer based data analysis and entry, supervision of others within in a collective bargaining environment, supervision in Human Resources desirable.

  • Must have a good Customer Service record

  • Must have less than 2 UAs

  • Must have an excellent safety record (no more than 1 accident)

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

If you have any questions, please contact us at 619-409-4952.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations USA-CA-Chula Vista

Posted Date 6 days ago (8/5/2022 6:44 PM)

Requisition ID 2022-23337

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 327

Company/Division Transdev Services

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