Transdev Customer Service Jobs

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Job Information

Transdev Customer Service Representative in Burnsville, Minnesota

Description Type: All Sites. Description Title: . Description Value:

Have you considered being a Professional Customer Service Representative? Now is your chance!

We need full-time Customer Service Representatives in Burnsville, MN to act as a liaison for our internal/ external customers. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

Our Customer Service Representatives enjoy:

  • $16.50 /HR

  • Paid Training Provided!

  • Friendly Office Environment

  • Vast Opportunities for Advancement

Our Customer Service Representatives are responsible for:

  • Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.

  • Follows and explains policy and procedure as outlined in operations and procedures manuals.

  • Treats each customer/caller with courtesy, dignity, and respect privacy.

  • Meets or exceeds established performance requirements.

  • Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.

  • Documents trip authorization according to procedures.

  • Remains knowledgeable of all policies and procedure changes.

  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.

  • All other duties as assigned.

To qualify as a Customer Service Representative, you’ll need:

  • A minimum of a High School diploma or GED

  • Able to operate a computer

  • Complete any training requirements

  • Communicate clearly in English

  • Able to operate standard telephone system

  • Exercise business telephone etiquette

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment

Job Category: Operations Support

Job Type: Full Time

Req ID: 47675

Pay Group: UC8

Cost Center: 54450

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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