About the Position

Join our team in Brockton, MA, as an Assistant General Manager. Under the supervision of the Transdev General Manager for Paratransit, the Assistant General Manager will oversee the management and development of BAT’s non-fixed route services: ADA paratransit, senior service, microtransit, and other mobility options. The Assistant General Manager will assist in supervision of daily administrative activities.

• Collaborate with BAT staff, fixed route colleagues, and paratransit employees in performing service planning to ensure the highest level of service and broadest range of options for customers.

• Perform service analysis monthly evaluating progress against goals and objectives.

• Work closely with the General Manager and BAT to ensure BAT compliance against MassDOT metrics.

• Work with the General Manager, Operations Manager and Safety Manager to provide support for driver hiring process, including recruitment, training, and certification.

• Support the operation as necessary during vacations and vacancies.

• Coordinates with staff to compile data for reporting on a monthly, quarterly or annual basis.

• Works with the General Manager to prepare the annual operations strategic plan and annual report.

• Attends trainings to ensure a high level of performance and knowledge regarding the latest approaches to ADA transportation, senior service, microtransit, and other alternative mobility options.

Qualifications:

• Bachelor’s Degree in Public Administration, Business Management, or a related field.

• Five years of transit experience with increasing responsibilities. Advanced degrees can be substituted for years of experience.

• Strong knowledge of FTA and state laws and regulations relating to ADA and other accessibility requirements; reporting requirements regarding persons with disabilities, strategies for developing services designed for seniors, persons with disabilities, and/or the transit dependent.

• Understanding of successful development transit program creation, implementation, and evaluation.

• Ability to communicate clearly and effectively in order to create strong internal team dynamics and provide exceptional customer service.

• Ability to analyze and evaluate data in order to increase efficiency, productivity, and quality of services.

• Employ a professional approach to management by exercising discretion, good judgment, and fair decision making.

• Adaptability and flexibility as called for by a fast-paced complex work environment.

• Ability to safely drive official vehicles to field incidents, meetings, or trainings

• Working knowledge of Microsoft Office suite

• Familiarity with Trapeze software preferred.

• Knowledge of collective bargaining process and oversight preferred.

• Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

• MA drivers license in good standing.

• Ability to attend trainings and conferences in state and travel out of state if needed

• Communicate effectively in person, on the phone or via computer.

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at http://www.transdevna.jobs/" href="http://www.transdevna.jobs/" target="_blank">www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

Job Category: General Managers / Asst General Managers / Ops Managers

Job Type: Full Time

Req ID: 47504