Transdev Customer Service Jobs

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d. Find out more at <a href="http://www.transdevna.com/">http://www.TransdevNA.com </a> or <a href="https://www.youtube.com/watch?v=ilO5cv0G4mQ&amp;feature=youtu.be">watch an overview video </a>. </body></html>

Job Information

Transdev Dispatcher in Brisbane, California

About Transdev:

Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

Purpose of Position:

Assist in the efficient and timely planning, scheduling, coordinating and monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures.Communicate clearly, professionally and in a timely manner with company employees.Represent the company to its customers and the public in a professional and courteous manner.

The pay for this position is $26.50/Hour.

Responsibilities:

  • Reviews manifests provided; schedules and dispatches drivers

  • Accurately enter information into Trapeze and VDS, or designated software, as instructed

  • Fill open runs or make driver or trip reassignments to ensure timely service

  • Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary

  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows

  • Accurately prepares reports on all activities occurring during their shifts or as requested

  • Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents

  • Follows rules and regulations of the Company; follows instructions of management and supervisors

  • Adheres to all regulations related to the Americans with Disabilities Act (ADA)

  • Provides transit information to passengers as needed; providing friendly, professional customer service interaction; answers calls from clients and schedule services

  • Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures

  • Properly record driver absences, late arrivals, early departures

  • Perform trip editing and/or VDS editing if assigned

  • Communicates with Scheduling, Reservations, Operations to ensure service provision

  • Maintains confidentiality of passenger’s information

  • Perform dispatch window and/or clerical functions as relief

Other duties as required.

Qualifications:

Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, required

Experience:

  • One to two years of dispatch and/or customer service experience preferred

Skills and Knowledge Required:

  • Ability to organize logical and efficient schedules and routes and adapt to changes

  • Ability to read, comprehend and understand a map

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • Ability to assist handicapped passengers when needed

  • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

  • Strong written and oral communication skills

  • Clear speech and pleasant phone demeanor

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

  • Must be able to maintain a DOT medical card

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website atwww.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug-free workplace

If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.

California applicants: Please Click Here for the CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Req ID: 2299

Pay Group: MUH

Cost Center: 514

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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