Transdev Customer Service Jobs

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Job Information

Transdev Road Supervisor in Baltimore, Maryland

Road Supervisor

Location 2600 Sisson Street Baltimore, Maryland 21211 USA

Phone Number 410-951-5339

Categories Operations Support

Req ID 47743

Are you interested in becoming a Road Supervisor? Now is your chance! Get PAID to do what you love!

Transdev is looking for a Road Supervisor in Baltimore MD. Our road supervisors are an integral part of daily operations. Road Supervisors assure all routes are completed in compliance with safety procedures. This position also monitors and coaches bus drivers. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Our Road Supervisors will enjoy:

  • Tremendous career advancement opportunities due to a strong presence across North America

  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan

Our Road Supervisors are responsible for:

  • Communicating job requirements and responsibilities to drivers.

  • Takes responsibility for day to day counseling and evaluation reports to local


  • Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA

reports and safety violations documents.

  • Designs and delivers driver training and safety courses; trains new drivers and retrains those involved

in accidents.

  • Liaisons between drivers and both clients and organization in customer service issues.

  • Evaluates and monitors driver safety and performance, as well as compliance in legal, employment

and labor policy matters.

  • Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping.

  • Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.

  • Meets all driver qualifications at location.

  • Additional duties as assigned.

To qualify as a Road Supervisor, you’ll need:

  • A High School Diploma or GED

  • Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience


  • Computer literate with working knowledge of Word, Excel and PowerPoint

  • Familiar with basic vehicle mechanical processes and maintenance

  • Ability to effectively prioritize tasks and manage time effectively

  • Excellent verbal, written and relational communication skills, with ability to appropriately interact

with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English

  • Human resources and training experience

  • Work extended hours regularly, including weekends

  • Demonstrate regular and consistent attendance and punctuality

  • Possess working vehicle to travel with in service area as needed

  • Essential Job Functions:

  • Use of full ranges of hearing, speech and vision

  • Use of fingers (manual dexterity) handling paperwork

  • Stoop, crouch, squat or kneel when performing inspections of any type

  • Bend at knee, hip, waist when performing duties

  • Stand while performing inspections and platform training

  • Be subject to wet, cold or hot environmental conditions

  • Write reports in a coherent, legible way


We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Job Category: Operations Support

Req ID: 2067

Pay Group: UC8

Cost Center: 55439

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.