Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive. They monitor and control the actions that they take and maintain information on each call. Then they prepare a detailed report on all activities occurring during their shifts.
Assigns transportation services and maintains check out logs.
Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Maintains attendance log for operators and other appropriate staff.
Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
Monitor’s operators and trip status, adjusting and reassignments as necessary to ensure on time performance.
Maintains scheduling and performance data in the event of real-time operations.
Documents accurately and appropriately daily events related to service.
Communicates effectively with operations staff regarding scheduling or passenger issues.
Maintains professional demeanor and appearance.
Handle multiple tasks accurately and effectively in a fast-paced environment.
Effectively direct employees in the performance of their duties.
Performs other duties as assigned to ensure the efficient operation of the department.
Education, Licensing and Certifications Required:
Must be at least 21 years old.
A minimum of one (1) year of dispatch operations experience within the transportation industry.
Skills and Knowledge Required:
Excellent communication skills with ability to adapt to changing situations and listen to feedback.
A customer service-oriented mentality with attention to detail.
Must be able to demonstrate poise, tact, diplomacy and possess good judgement and discretion.
Excellent communication skills both verbal and written.
Detail oriented, well organized, and possess effective time management skills.
Proven customer service and interpersonal skills.
General knowledge of Windows-based computer operating system and Microsoft Office.
Must be able to work as a member of the team.
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
Ability to adapt and remain flexible in a fast-paced environment.
Able to use multi-line phone system and handle multiple tasks concurrently.
Travel requirement outside of immediate area (as a percent) <5%
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Locations USA-GA-Atlanta
Posted Date 1 month ago (10/22/2021 1:12 PM)
Requisition ID 2021-16007
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference 457
Company/Division Transdev Services